
Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Jul 7 - Jul 12
For Your Every Summer RSVP, with Code: SUMMER15
Description
Poncho Personalisation — Add a Name or InitialsAdd embroidered text to your Vivida poncho. This is an optional add on and must be purchased in addition to a Poncho Towel. The name, message or initials will be embroidered in the location you choose from the above dropdown options. Do I need to add a Poncho Towel to my cart? Yes. Embroidery is an add on service. You must also add at least one Poncho Towel to your cart for embroidery to be applied. Buying multiple ponchos, and different texts? Add 1
Add embroidered text to your Vivida poncho. This is an optional add-on and must be purchased in addition to a Poncho Towel. The name, message or initials will be embroidered in the location you choose from the above dropdown options.
Do I need to add a Poncho Towel to my cart?
Yes. Embroidery is an add-on service. You must also add at least one Poncho Towel to your cart for embroidery to be applied.
Buying multiple ponchos, and different texts?
- Add 1 embroidery add-on per poncho you want personalised.
- Example: 4 ponchos + 1 embroidery add-on = only 1 poncho embroidered.
- In the text box above, tell us which poncho (specify colour & size) you want this text to go on.
- Each poncho can have different text — just add another embroidery add-on
Can I personalise more than one poncho in the same order?
Yes – just add one embroidery add-on per poncho you want personalised. If you want different text on each, add them separately and specify the text for each one.
How long does personalisation take?
Please allow an additional 5 working days for personalised products. This is added to our standard delivery times.
Please note that even if you preordered a poncho towel for the end of Feb batch, any personalised poncho towels will be part of the end of March batch.
What text can I add?
You can add anything you like! A short message, a name, a quote, initials, a meaningful date...
Max 50 characters. No emojis or special characters. The text can be all on one line, or spread out over 2-3 lines (no more than 3 lines).
Font, stitch colour & size of embroidery?
- Montserrat Semi-Bold
- Fairly small, subtle
- The stitching colour will coordinate with the two-tone poncho. I.e. light Seafoam Green stitched onto the darker Turquoise Teal (for example).
- See image examples below
Can I change or cancel my personalisation after ordering?
We begin preparing embroidery quickly. Please contact us within 12 hours — changes will not be possible once production has started.
Can I return or exchange a personalised poncho?
Personalised items are non-refundable and non-exchangeable, as they’re made to order. If we make a mistake, we'll of course fix it.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy